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Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.
Ancora technical support is always there to assist
their users with allthe technical questions regarding Ancora products.

How to use our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Recommended Hostings

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

Don't waste the time! Purchase our theme now!

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Execution time and Memory usage

Point Execution time (seconds) Usage memory (bytes) Database queries
By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme)
THEME START - 0.827 - 98 913 432 - 41
After load theme required files 0.114 0.941 12 957 696 111 871 128 0 41
After WP INIT actions - 1.37 - 141 923 656 - 88
After Theme Init 0.187 1.443 13 974 136 142 940 096 7 95
BODY start 0.496 1.752 15 747 624 144 713 584 31 119
Before Page Header 0.497 1.753 15 752 736 144 718 696 33 121
After show menu 0.607 1.863 17 241 616 146 207 576 54 142
Before Page content 0.636 1.892 17 249 368 146 215 328 55 143
After Page content 0.689 1.945 18 056 552 147 022 512 65 153
After Footer 0.738 1.994 18 506 600 147 472 560 74 162
After Theme HTML output 0.739 1.995 18 400 672 147 366 632 75 163
WP PAGE OUTPUT END - 2.072 - 147 422 000 - 170