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Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.
Ancora technical support is always there to assist
their users with allthe technical questions regarding Ancora products.

How to use our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Recommended Hostings

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

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Execution time and Memory usage

Point Execution time (seconds) Usage memory (bytes) Database queries
By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme)
THEME START - 0.837 - 98 957 320 - 37
After load theme required files 0.111 0.948 12 959 824 111 917 144 0 37
After WP INIT actions - 1.402 - 142 459 880 - 84
After Theme Init 0.178 1.469 13 978 984 143 479 040 7 91
BODY start 0.489 1.78 16 803 984 146 304 040 31 115
Before Page Header 0.491 1.782 16 809 096 146 309 152 33 117
After show menu 0.621 1.911 17 199 728 146 699 784 46 130
Before Page content 0.649 1.94 17 115 408 146 615 464 47 131
After Page content 0.702 1.993 17 936 104 147 436 160 57 141
After Footer 0.728 2.019 18 370 528 147 870 584 66 150
After Theme HTML output 0.729 2.02 18 264 984 147 765 040 67 151
WP PAGE OUTPUT END - 2.096 - 147 820 392 - 158